Support Specialist

About the role
We're looking for an experienced, proactive individual to join our team as our very first Support Specialist. In this role, you'll handle inbound support inquiries from Techspert's customers and experts and manage monthly payment runs to our expert network.
This is a new role in a dynamic, fast-moving company, where you'll have the opportunity to build and shape processes from the ground up. You'll collaborate with international teams, gain global exposure, and as the business grows, you'll have the opportunity to specialise or take on new challenges.
Your responsibilities will include (but aren't limited to):
Expert Verification and Payments
Oversee the preparation, review, and execution of timely and accurate payments to our network of experts, in collaboration with the Finance team.
Proactively address payment-related issues, ensuring experts are satisfied with our process.
Partner with the expert verification team to ensure all identity checks ar...