Support Specialist, Technical

The Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform. This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business‑critical restaurant operations. The ideal candidate brings strong technical aptitude, structured problem‑solving skills, and the ability to communicate clearly with both technical and non‑technical stakeholders.

• Provide technical support for Restaurant365 platform
• Manage customer communications through tickets, live chat, and outbound phone support
• Gather detailed technical and business information from customers to troubleshoot reported issues
• Diagnose configuration, workflow, and data‑related issues and deliver accurate solutions
• Educate customers on Restaurant365 system functionality and best practices
• Rout...