Support & Success Specialist (x2)

This is a 100% remote role contract role.

We are seeking detail-oriented, customer-focused professionals who excel in problem-solving and thrive in a fast-paced environment. If you are passionate about exceptional service, video quality assurance, and collaborative teamwork, this role is for you.

Key Responsibilities

Panelist Support & Ticket Management

• Monitor and manage incoming support tickets via HubSpot.
• Serve as the primary point of contact for panelists with prompt, professional communication.
• Troubleshoot issues, elevate complex cases, and ensure timely resolution.
• Document all interactions in HubSpot and identify trends to improve panelist experience.

Video Quality Review & Validation

• Review user-submitted video content for clarity, accuracy, and adherence to guidelines.
• Flag issues such as poor resolution, incomplete recordings, or misaligned audio/video....