Support Supervisor

The Support Supervisor oversees User Support teams, manages escalations, and ensures service quality. This role also serves as a key communication bridge with US teams.

Key Responsibilities

• Train and supervise User Support staff.
• Monitor support quality and performance.
• Compile monthly reports on common and time‑consuming issues.
• Communicate insights to US Support and Product teams.
• Support team growth and scaling.

Requirements

• Business‑level English (spoken and written).
• Proven experience leading support teams.
• Strong analytical and reporting skills.
• Ability to manage up to 50 support agents (initially 10 Office Support Users).
• Excellent leadership and communication skills.