Support Systems Analyst Montreal, Toronto

MaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 12,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.

We recently completed a $150 million Series D round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

We’re seeking a strategic and technically fluent Support Systems Analyst to architect and secure our support infrastructure. This is not just an admin role; it’s an ownership role. You will act as the technical lead for our Zendesk ecosystem and integrated tools (n8n, Zapier, Intercom), bridging the gap between Support, Engineering, and Product. While you will handle day‑to‑day configuration, your primary focus is on scalability...