IT
Posted:
March 02, 2026
Location:
Cape Town, Western Cape, South Africa
Job Description
We are looking for a Support Technician to provide Hardware and Software Support to our Client. MUST have valid CompTIA A+ & N+.
- Manage, maintain and repair IT systems
- Maintain the company's computer services and equipment
- Provide guidance and best practices to Junior Support Technicians
- Build partner relationships with client and be trusted IT Advisor
- Ensure that contracted customer Service Level Agreements are met (resolved)
- Ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
- Ensure that calls are logged retrospectively if no call was logged for work completed (No ticket No Ride)
- Ensure that calls are checked and updated with the latest updates until call closure
- Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction meas...
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Submit your application for the Support Technician position at IT Empowerment Consulting.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Cape Town, South Africa
Posted:
March 02, 2026
Deadline:
April 11, 2026