Support Technician

Job Information
Date Opened 10/11/2025
Job Type Full time
Industry Technical Support & Customer Services
Work Experience 3 years
Education Level Grade 12 or equivalent
City Cape Town
Province Western Cape
Country South Africa
Postal Code 7405
Job Description
Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town's largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over homes and businesses in Cape Town. We offer a choice of services from over 65 of the country's leading Internet Service Providers.
Key Responsibilities
Email and telephone customer support and service management in the FNO/ISP/Telecoms industry.
Triage and prioritisation of outages, tickets and service requests.
Outage management: Escalation and network notices and customer follow-up.
Processing of all fibre re...