Support Technician

Overview:

We are looking for a reliable and customer-focused Support Technician to join our team. In this role, you will provide technical support to internal and external customers, primarily through phone-based assistance. You will help troubleshoot issues, guide users through solutions, and contribute to improving our support knowledge base.

Responsibilities:

Key Responsibilities

• Provide excellent customer service to internal and external clients.
• Handle incoming support calls and respond according to SLA standards.
• Troubleshoot software, system, and user-related issues.
• Guide customers through technical solutions and best practices.
• Support service technicians and collaborate with team members.
• Document common issues and solutions for knowledge sharing.
• Assist with system setup, installation, and user training.
• Work flexible schedules, including weekends and holidays, as needed.