Support Tools Product Manager at Samsara (Toronto)

Overview

Elevate your career as a Senior Support Tools Product Manager at Samsara, driving innovation in customer support tools. This role, open to Canadian residents, focuses on strategy and effective tool management.

Samsara is seeking a Senior Product Manager to lead the strategy and execution of its core support tools. Your expertise in AI platforms and customer support tooling will be essential as you conduct user research and create detailed Product Requirements Documents. Collaborate with cross-functional teams to oversee feature execution and manage releases for optimum field adoption.

Responsibilities

• Lead user research to identify customer support pain points
• Draft comprehensive Product Requirements Documents and design artifacts
• Oversee feature execution and conduct usability testing
• Coordinate all aspects of product releases and change management
• Define and track KPIs to measure impact a...