Sustaining Engineer for Nonprofit SaaS

Enhance raisin®’s mission as a Sustaining Engineer, focusing on software support for nonprofits. Utilize your advanced troubleshooting skills to resolve system issues and improve client experiences efficiently.
In this dynamic role, you will act as the key technical contact between the Support and Engineering teams. Your work will include deep dives into client escalations, where your expertise with .NET, Angular, and relational databases will be crucial for finding solutions. This is not just a role; it’s a chance to contribute to meaningful causes.
Key Responsibilities:
• Act as the escalation point for complex software defects
• Investigate issues across the stack using various tools
• Familiarize yourself with the codebase’s history and structure
• Document findings clearly for the Engineering team
• Empower Support team members with technical insights
Requirements:
• Minimum 3 years in support or sustaining engineering
• Solid understanding of .NET (C...