SVP, Senior ITSM Specialist, EASRE, Group Technology
300005 Chief Executive's Office_00002555Job Description
Job Description - SVP, Senior ITSM Specialist, EASRE, Group Technology (WD71516)
We are seeking an experienced and dynamic Senior ITSM Specialist to lead and enhance our IT Service Management (ITSM) initiatives. The ideal candidate will drive the implementation, adoption, and optimization of ITSM processes and tools, ensuring alignment with the ITIL framework while incorporating Site Reliability Engineering (SRE) principles and process re-engineering. This role demands a strategic thinker with strong leadership capabilities, a proven track record in IT service delivery improvement, and the ability to foster a culture of operational excellence, continuous improvement and process transformation.
Key Responsibilities- Develop and implement ITSM strategies, policies, and frameworks aligned with organizational resiliency goals.
- Lead ITSM initiatives, ensuring the seamless integration of ITIL and SRE practices to drive operational efficiency ...
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