Switchboard Manager Role at Fairmont Banff Springs

Join Fairmont Banff Springs as a Switchboard Manager, where your leadership will enhance guest services in a luxury hotel. This position is perfect for those passionate about operational excellence and colleague development.
In this dynamic role, you will lead a team of Royal Service/Switchboard agents and focus on guest satisfaction through coaching and feedback analysis. You must have strong organizational skills to effectively manage daily operations and ensure a high-performing team environment while driving innovative improvements.
Key Responsibilities:
• Mentor and train the Royal Service/Switchboard team
• Analyze operational data to implement service enhancements
• Manage daily operations and labour planning
• Coach colleagues to resolve guest issues
• Promote safety procedures and team engagement
Requirements:
• Experience in a similar managerial role in hospitality
• Familiarity with Opera Cloud and associated applications
• Strong leadership ...