Switchboard Operator

Job Title

National Switchboard Operator

Location

Allen's Nek

Salary Grade

Admin Clerk

Reporting to

National Switchboard Manager

Reporting staff

None

Type of Position

Permanent

Working hours

Monday to Friday from 08h00 – 16h30

Alternate Saturdays from 09h00 – 12h30

Key Responsibilities

Answering, Screening and Transferring Calls

• Answer incoming calls in a professional manner
• Verify member`s details on pinnacle
• Confirm and update member`s details on pinnacle
• Screen and transfer calls to correct departments
• Create call backs on pinnacle for staff that are not available to answer calls
• Where call backs are not applicable, eg caller wants to join Scorpion, take messages and email them to the relevant person/department
• Report telephone / Queue metrics technical faults to ...