Switchboard / Telecoms Manager

A Switchboard / Telecoms Manager manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.
**What will I be doing?**
As Switchboard / Telecoms Manager, you will manage the Switchboard Department and ensure on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Switchboard / Telecoms Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Manage the daily department operations
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
+ Ensure all wake up calls take place at the correct time
+ Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
+ Handle emergency c...