Switchboard / Telecoms Manager

Switchboard / Telecoms Manager (HOT0CB1O)

Hilton Cancun an All Inclusive Carretera Federal Cancun - Tulum Cancun 77569

A Switchboard / Telecoms Manager manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.

• Manage the daily department operations
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at al...