Sydney Telecom Customer Care Representative (Full-Time)

Sydney, NS

POSITION OVERVIEW

Telcom Customer Care Representative (Full‑time). This on‑site call center role focuses on providing customer service, technical support, and sales interactions. You will troubleshoot issues, offer new products, and earn commissions on top of your hourly wage.

RESPONSIBILITIES

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information and coordinate with other departments.
• Follow the client program processes and perform tasks in a courteous and professional manner.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to ans...