System Analyst, IT Support

Position Summary

Reporting to the Financial Controller, you will support end-users in resolving technical problems and be responsible for responding to technical queries and issues, resolving problems in a timely manner and providing technical recommendations.

This role is required to provide exceptional customer service and perform user administrative responsibilities efficiently. Ultimately, you should possess dynamic experience in providing application support in a fast‑paced environment, be able to display excellent problem‑solving skills and have solid knowledge of NetSuite ERP and have basic knowledge of applying IT hardware solutions.

Key Responsibilities

• Provisioning of user accounts and access, manage company ERP system
• Report Customization and Data import
• Workflow customization
• Upkeep data by checking and rectifying the discrepancies
• Simulate scenarios within Sandbox
• Research and...