System Support Administrator

Reference: PE -Tabz-1
Provide first-line operational support on any applications or software used by the entity to ensure smooth daily system usage, accurate data capture, and effective user assistance.

Duties & Responsibilities

User Support & Issue Management

• First-line support for daily system or software related queries
• Log, track, and investigate system issues
• Escalate unresolved/systemic issues to System Specialist
• Identify users struggling with any software and provide guidance

User Training & Enablement

• Monthly b# training for new starters and existing users
• Provide basic system guidance and support materials

Data Preparation & System Inputs

• Build and validate system forms
• Prepare cash book and GL code forms before loading
• Track tenant and premises codes

Data Accuracy & Housekeeping

• Assist with basic data checks
• Support document at...