System Support Analyst

About Us
Malaysian Life Reinsurance Group Berhad (MLRe) is the first reinsurer in Malaysia, and we take pride in our strong local presence and in-depth knowledge of the local market as well as its global industry expertise.
With over 25 years of experience, we combine our excellent understanding of the local market and global technical expertise to provide innovative reinsurance solutions to clients.
We Are Hiring:
We are in the lookout for dynamic individuals to join our team as System Support Analyst. In this role, you will be a key contributor in the areas as follows:
Deliver technical support by diagnosing and resolving user issues across hardware, software, and network systems, ensuring minimal disruption to business operations.
Manage tickets and incidents, including logging, categorization, timely resolution, and escalation of complex cases to maintain high service quality.
Provide responsive user support via phone, email, and chat, guiding users through tro...