System Support Executive

Are you interested in how business systems at work? Are you curious how businesses operate? If yes, this position will be able to provide you the answers. We'll provide you the training to groom you to be a competent System Support Executive. Remuneration will be based on the candidates' experience and capability.
DUTIES:
a) Creating support logs on the daily calls and emails received from customers.
b) Troubleshooting issues reported by customers, to identify the root cause of problem and resolving it within a reasonable time.
c) Coordinating between Internal Team and customers; resolving issue reported from customers.
d) Conducting tests on customized functions before releasing to customers.
e) Updating and following up Support logs to ensure latest statuses/information on timely manner.
f) Able to work independently with minimal supervision.
REQUIREMENTS:
· Degree or Diploma in Information Technology, Business Management, Business Administration, Accou...