Systems Administrator I

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The Systems Administrator Level 1 role is an entry-level position responsible for performing routine system administration tasks, troubleshooting technical issues, and supporting the operational stability of enterprise systems. This role focuses on learning and applying best practices for system maintenance, security, and performance within the Service and work management team.

This entry-level role focuses on incident handling, routine maintenance, and basic configuration tasks, while collaborating with senior administrators and engineers for escalations.

Key Responsibilities

• Application Support: handle Level 1 tickets for SWM applications (Jira, Confluence, Helix, ADO); perform basic troubleshooting and escalated complex issues to Level 2/3 teams.
• System Maintenance: execute routine health checks, backups, and monitoring for SWM platforms; assist in scheduled upgrade...