Systems Administrator - Tier 2

**Overview**

GovCIO is currently hiring for **System Administrator/Software Analyst** to support our US Coast Guard IPSS contract needs. This position is located in St. Louis, MO and will be a hybrid remote position.

**Responsibilities**

**Provide technical support:**

+ Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.

**Diagnose and resolve issues:**

+ Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions.

**Handle support requests:**

+ Serve as the primary contact for users, documenting and logging all calls and issues in trouble ticketing system.

**Escalate complex problems:**

+ Report significant or recurring issues to higher-level support teams (Tier 3 or higher).

**Maintain systems and documentation:**

+ Install and configure software, docum...