Systems Analyst 5-Support

Oracle

Regular Employee India, India Computer Occupations

Posted:

March 03, 2026

Location:

India, India, India

Job Description

IC5 – Senior Principal Support Leader (Database)
Organization: Oracle Customer Support Services (CSS)
Role Type: Individual Contributor (Senior Technical Leadership Track)
Role Summary

IC5 is a senior technical authority role responsible for resolving complex, mission-critical database issues for strategic customers. This level operates as a deep subject matter expert (SME), leads high-severity escalations, influences architecture discussions, and mentors lower-level engineers (IC2–IC4).

This is not a managerial role but carries strong technical leadership expectations.
Key Responsibilities

1. Advanced Technical Support
Own resolution of Sev1 / business-critical database incidents.
Diagnose and resolve complex issues involving: Oracle RDBMS internals RAC, Data Guard, ASM Performance tuning (AWR/ASH analysis) Backup & recovery (RMAN) Exadata environments (if applica...
                

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Job Overview

Job Type: Regular Employee

Location: India, India

Posted: March 03, 2026

Deadline: April 12, 2026