Systems Engineer

Job Title : Systems Engineer
Job Summary : Management of Service Desk Team of Level 1 and 2 associates that handles the following but not limited to Incident and Service request management knowledge management Participation in change management SLA and KPI management Continuous Improvement and Innovation
Experience : 2 - 5 years
Required Skills : Technical Skills: Networking Incident Management Service Desk Service Now Windows Domain Skills:In-Store Vendor Management
Nice to have skills : Domain Skills:
Technology : Service Desk
Shift : Day
Responsibilities : Job Summary Management of Service Desk Team of Level 1 and 2 associates that handles the following but not limited to Incident and Service request management knowledge management Participation in change management SLA and KPI management Continuous Improvement and Innovation Responsibilities perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs Adherenc...