Systems Engineer

will develop an optimal upgrade implementation plan aligned to the customer system configuration.

will share the technical aspects and impact timeline migration strategy with the customer and keep them aware of any changes required.

will apply the software to the system using the ESU tool whilst being aware of and minimising the risk of service disruption to the operational mission critical system.

will work with Dimetra support teams to resolve issues that arise, tracking each case through to a workable customer solution. This includes taking a leading role in communicating upgrade progress and incident resolution plans via discussions, formal reviews & written reports.

will form part of a small cross functional team including a project coordinator, CSM, SE, and FE staff for each upgrade.

will be required to travel to the customer location...