Systems Liaison I - Percepta

Requisition Title

At Percepta, we bring first-class service across each market we support. As aSystem Liaison I – FLP in Dearborn, MI , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing Under the direction of the Extended Service Plan Liaison II and team leader, the Extended Service Plan (ESP) System Liaison I will assist in defining functional extended service system specifications based on business requirements for the product globally. The liaison I will gather business requirements from the business owner (Ford Lincoln) and work with the Liaison II and Ford IT to ensure the requirements are understood.The ESP System Liaison I will assist with the annual revisions to the Ford/Lincoln extended service plans; will research and rec...