Systems Management Specialist

In support of this growth we are looking for a Systems Management Specialist to help us implement and support our managed application environments.

The role will provide technical support during implementation and ongoing support of our hosted and managed applications.

• Support the process of deploying TrakCare build/releases/patches in accordance with agreed processes and procedures.
• Ensure that service level metrics are monitored reviewed and reported on a regular basis and that the necessary steps are taken to resolve any issues or negative trends that may be identified.
• Ensure that operational acceptance criteria for solutions being handed over from deliver teams into operations are met as part of the hand-over process.
• Provide technical support for all areas of hosted services; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved ch...