Systems Support Engineer

We are looking for a skilled Level 2 Operations Support Engineer with strong Red Hat Enterprise Linux (RHEL) experience to provide operational support for mission-critical systems. You will be responsible for managing incidents, performing system maintenance, coordinating with resolver teams, and ensuring service uptime for both internal and external customers.
Key Responsibilities:

• Provide Level 2 support in line with SLAs and customer contracts.
• Maintain and monitor supported systems (Linux/Windows), ensuring stability and performance.
• Troubleshoot and resolve incidents, escalating to specialist teams when needed.
• Act as a point of contact for customers during major incidents, ensuring clear communication.
• Perform proactive diagnostics, preventive maintenance, and fault analysis.
• Manage spare parts, hardware replacements, and vendor coordination.
• Implement system changes, configuration updates, ...