Systems Support & Governance Coordinator

This is a key supporting role in ensuring that operational systems and processes are used consistently, correctly, and in line with agreed governance standards across the Operations function. The role supports system users, coordinates training and onboarding activity, maintains operational documentation and helps embed controls and compliance into day-to-day operations. Acting as a bridge between operational teams, systems specialists and governance requirements, the role contributes to effective system adoption, risk reduction and operational resilience, particularly during periods of system change and continuous improvement.

Reports into: Systems & Performance Manager

What you'll be doing

• Provide first-line support to operational users for day-to-day system queries and issues.
• Assist with user access requests and basic system administration tasks in line with agreed controls.
• Log, track and follow up system issues, escalating to th...