TAC Engineer Level-1

Company: Cyber Internet Services (Pvt.) Limited (Cybernet)

Job Location: Islamabad (Onsite)

Position: TAC Engineer Level-1

Responsibilities and Duties:

• Provide technical support to customers via phone, email from corporate clients.
• Diagnose and troubleshoot internet and data connectivity issues related to Customer Premises Equipment (CPE), including routers and switches.
• Offer technical assistance and guidance on a range of internet and data technologies, including GPON, RF P2P, P2MP, VSAT Technologies, Metro Fiber, Dark Core, 3G/4G, LTE, and email services.
• Collaborate with internal teams such as Network Operations, Engineering, Fiber Optics, and other relevant teams to escalate and resolve technical and last-mile issues effectively.
• Record support interactions, including steps taken to resolve issues and customer feedback, within the ticketing system.
• Actively monitor network performance and identify pot...