Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

Do you have a passion for helping people and delivering outstanding service? If you’re a strong communicator who thrives under pressure and enjoys solving problems, we want you on our team!

Location

Penang

Working Hours

• Monday – Friday: 9:00 AM – 10:00 PM (rotational)
• Weekends: 9:00 AM – 6:00 PM

Work Mode

WFH (1 month)

Qualifications

• Bachelor’s Degree in any field
• Taiwanese & English proficiency (spoken & written)
• Minimum 6 months of customer support experience (any industry)
• Strong communication & customer service mindset
• Problem-solving & critical thinking ability
• Able to stay professional and calm under pressure
• Open to feedback & continuous improvement
• Computer literate; typing speed ≥40 WPM, accuracy ≥90%

Responsibilities

• Deliver excellent customer service via phone & email ...