Talent Connect - Sr. Specialist, Customer Success

Description

You Have:

• 4-5 years of experience working in a customer service preferred

• Demonstrated ability to effectively communicate with customers in a fast-paced environment, with proven success

• Depth of prior experience with high volume calling

• Demonstrated aptitude to learn new technology is required, with proven success

• Excellent knowledge of Microsoft Office programs

• Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes, while using independent judgement when deviation from standard needed

• Advanced communication skills (verbal, written)

• Experience working with Salesforce.com or similar CRM required

• Demonstrated ability to multi-task, prioritize, and manage time effectively

You Will

• Manage high volume of customer contacts ...