Taxpayer Services Representative

Job Description Job Overview Assists the general tax-paying public with general questions pertaining to the collection of real estate property taxes. Researches property tax issues and advises with resolutions. Serves as a cashier to collect taxes as needed. Reviews property tax refund applications and works with Finance Department to issue refunds. Typical Duties Provide professional client services, which include but are not limited to performing accurate transactions, and greeting the client. The candidate will refer clients to other departments or offices as needed. Perform the basic transactions that include but are not limited to such accepting applications, verifying documentation and entering data. Performs general cashiering functions as needed to assist with tax collection needs. Processes checks, money orders and works with cash. Resolve customer concerns via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Provide...