TCS Production Support Manager Role

Elevate your career with Tata Consultancy Services as a Production Support Manager. Focus on Salesforce incident management and platform support in a diverse and inclusive environment.

TCS is looking for a skilled Production Support Manager to oversee L2/L3 production issues within Salesforce. This position requires expertise in incident escalation, root cause analysis, and compliance with Service Level Agreements. You’ll work closely with Dev, QA, and DevOps teams while providing leadership to the support analysts.

Key Responsibilities: • Own L2/L3 production support for various Salesforce Clouds • Lead critical incident triage and resolution efforts • Support production deployments and validate releases • Monitor Salesforce platform health and data integrity • Maintain runbooks, SOPs, and improve monitoring processes

Requirements: • Proven experience in Salesforce production support • Strong incident management and triage skills • Familiarity with Copado fo...