Team Internet

JOB DESCRIPTION
Job title
Tier 2, Customer Care
Location
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Manager, Customer Care
Reports to
Purpose
As a Tier 2 Customer Care Agent within Team Internet's Domains, Identity &
Software division, you play a critical role at the heart of our operations. You are
trusted with solving complex, high -impact customer issues, acting as the
technical backbone of our customer care organisation.
This role is for people who enjoy deep problem -solving, high ownership, and
tangible output. You will spend the majority of your time actively resolving
cases, untangling technical challenges, and working closely with Tier 1,
engineering, product, and registry partners to deliver fast, high -quality outcomes
for our customers.
Beyond resolving individual tickets, Tier 2 agents at Team Internet help raise the
bar: improving processes, strengthening technical knowledge across the
organisation, and reducing repeat issues through...