Job Description
About INTO
INTO builds AI systems that handle real guest conversations for hospitality teams. Our software answers calls and messages, resolves routine issues, and knows when to bring a human into the conversation.
We work with property managers across North America and Europe who want reliable, 24/7 guest communication without growing large support teams. AI handles the bulk of interactions. Humans step in when judgment, empathy, or policy decisions are required.
Our focus is simple: protect guest trust, reduce unnecessary escalations, and make the system better every day through real operational learning.
About This Role
As a Guest Experience AI Team Lead, you lead a team of Guest Experience AI Specialists and own the quality, consistency, and evolution of guest conversations across both AI and human channels.
Your responsibility goes beyond people management. You are accountable for ensuring that:
- Guests are consistently taken...
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