Team Lead, AI Guest Experience

Location: Remote — Argentina / Latin America

Schedule: Full-time, shift-based (24/7 operations)

About INTO

INTO builds AI systems that handle real guest conversations for hospitality teams. Our software answers calls and messages, resolves routine issues, and knows when to bring a human into the conversation.

We work with property managers across North America and Europe who want reliable, 24/7 guest communication without growing large support teams. AI handles the bulk of interactions. Humans step in when judgment, empathy, or policy decisions are required.

Our focus is simple: protect guest trust, reduce unnecessary escalations, and make the system better every day through real operational learning.

About This Role

As a Guest Experience AI Team Lead, you lead a team of Guest Experience AI Specialists and own the quality, consistency, and evolution of guest conversations across both AI and human channels.

Your responsibili...