Team Lead, AI Guest Experience
INTO Inc.Job Description
Location: Remote — Algeria or Latin America (Colombia/Mexico)
Schedule: Full-time, shift-based (24/7 operations)
About INTO
INTO builds AI systems that handle real guest conversations for hospitality teams. Our software answers calls and messages, resolves routine issues, and knows when to bring a human into the conversation.
We work with property managers across North America and Europe who want reliable, 24/7 guest communication without growing large support teams. AI handles the bulk of interactions. Humans step in when judgment, empathy, or policy decisions are required.
Our focus is simple: protect guest trust, reduce unnecessary escalations, and make the system better every day through real operational learning.
About This Role
As a Guest Experience AI Team Lead, you lead a team of Guest Experience AI Specialists and own the quality, consistency, and evolution of guest conversations across both AI and human channels.
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