Team Lead, Cards Onboarding at Fairstone

Elevate your career with Fairstone Bank as the Team Lead for Cards Onboarding, specializing in Visa product onboarding. Support front-line staff while ensuring compliance and operational excellence.
This full-time role is pivotal at Fairstone, a leading alternative lending bank in Canada, focusing on onboarding for Home Trust’s Preferred and Secured Visa products. You'll be the go-to expert for process inquiries, managing workflows, providing training, and fostering a culture of continuous improvement among your team members.
Key Responsibilities:
• Coach and mentor New Account Specialists for skill enhancement
• Review processed applications for accuracy monthly
• Manage application pipelines to achieve service targets
• Conduct quality assurance reviews on completed applications
• Identify process improvements for efficiency
Requirements:
• University Degree required
• 2-4+ years in credit card operations or financial services
• Strong knowledge of on...