Team Lead

About the role

As a Team Lead at Wipro, you will play a crucial role in leading and managing a team of customer service professionals for our growing retail client. Working in our dynamic call center environment in Cebu City, you will be responsible for ensuring exceptional customer experiences and driving team performance. This is a full-time position.

What you'll be doing

• Oversee the day-to-day operations of your team, monitoring performance and providing coaching and feedback to help them excel
• Develop and implement strategies to improve team productivity, efficiency and customer satisfaction
• Identify training needs and work with the training team to upskill your team members
• Foster a positive and collaborative team culture, recognizing and rewarding excellent performance
• Collect and analyze team data to identify areas for improvement and present recommendations to management
• Liaise with other departments to...