Team Lead, Centre Operations

Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Role
Operational Leadership
Oversee daily Centre Operations; ensure efficient, high-quality support.
Review E2E consumer journey/feedback; implement improvements.
Manage and resolve escalations.
Act as primary liaison with Grab stakeholders; relay partner‑escalation feedback.
Performance Management
Monitor, analyze, and report team OKRs (e.g. waiting/handling times, CSAT); provide feedback and drive improvements.
Train and assess teams on...