Team Lead, Centre Operations

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Role

Operational Leadership

• Oversee daily Centre Operations; ensure efficient, high-quality support.
• Review E2E consumer journey/feedback; implement improvements.
• Manage and resolve escalations.
• Act as primary liaison with Grab stakeholders; relay partner‑escalation feedback.

Performance Management

• Monitor, analyze, and report team OKRs (e.g. waiting/handling times...