Team Lead, Commercial Claims (Remote First)

About Zensurance Zensurance is redefining commercial insurance for Canadian businesses through a digital‑first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive. Recognized for rapid growth, we value ownership, collaboration, and innovation.

Team Lead, Claims Reporting to the Practice Leader of claims and compliance, the Team Lead of Claims will manage a team of claims brokers, improve systems and processes, and deliver client‑focused advice and guidance throughout the claims lifecycle.

Responsibilities

Support and advise clients when they report a claim.

Provide empathy, sensitivity, and insurance expertise when working with clients who have suffered a loss.

Manage and maintain open claims.

Serve as a liaison with third‑party vendors and follow up on any non‑resolved abeyances.

Assist with the administration and maintenance...