Team Lead, Contact Centre – Hybrid & Performance Catalyst

A leading mortgage provider in Canada seeks a Team Lead, Contact Centre to support day-to-day operations and employee development in a hybrid work environment. Responsibilities include monitoring performance metrics, ensuring quality compliance, and supporting strategic initiatives. Ideal candidates will have strong analytical abilities, effective communication skills, and the capacity to manage multiple projects. This role offers a dynamic culture focused on teamwork and professional growth, with an emphasis on inclusivity and employee recognition.
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