Team Lead Contact Centre in Toronto

Lead a frontline team in the Contact Centre at Raise, a B Corp, located in downtown Toronto. This hybrid role emphasizes leadership, coaching, and operational support for the Ontario Autism Program.
As Team Lead for the Contact Centre, you will provide essential guidance to Program Support Coordinators. Your leadership will ensure accurate and empathetic service delivery across various platforms. A focus is put on handling complex inquiries and supporting staff development through coaching and training, while also maintaining adherence to quality standards.
Key Responsibilities:
• Provide real-time support for OAP inquiries
• Resolve escalated client interactions effectively
• Coach and mentor staff to enhance service standards
• Monitor adherence to contact centre procedures
• Identify and address recurring issues for improvement
Requirements:
• Post-secondary education completion
• Two years in a contact centre or client service role
• Experience with...