Team Lead, Customer Care

Dynata

Full-time Cebu City, Central Visayas Supervisors of Office and Administrative Support Workers

Posted:

June 09, 2026

Location:

Cebu City, Central Visayas, Philippines

Job Description

Team Lead, Customer Care
Role Overview
This leadership role is responsible for managing a team of Customer Care Specialists. You’ll oversee the full customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that our clients achieve measurable success while your team meets performance goals. You’ll play a key role in aligning customer success and sales strategies, optimizing processes, and fostering a culture of excellence and accountability.
Key Responsibilities
Team Leadership & Development
Lead, coach, and mentor a team of Customer Success and Inside Sales professionals.
Set clear goals, KPIs, and performance expectations aligned with company objectives.
Conduct regular 1:1s, team meetings, and performance reviews.
Foster a collaborative, customer-centric team culture.
Customer Success Strategy
Oversee onboarding, adoption, and retention strategies to ens...
                

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Job Overview

Job Type: Full-time

Location: Cebu City, Philippines

Posted: June 09, 2026

Deadline: July 19, 2026