Team Lead, Customer Service

GoGoX

Full-time Kuala Lumpur, Kuala Lumpur Other-General

Posted:

February 26, 2026

Location:

Kuala Lumpur, Kuala Lumpur, Malaysia

Job Description

What You Will Deliver 
Deliver high quality customer service standards through timely and effective resolution of customer feedback. 
Improve and innovate customer service procedures, policies, and standards in line with the company's objectives, and work with the customer service team with updated industry trends and new practices or knowledge.  
Lead, train, and mentor a team of customer service representatives in SG & MY in a fast-paced environment to enhance their skills and knowledge. 
Efficiently manage and resolve conflicts/complaints from customers' feedback which include handling all inbound calls and emails. 
To conduct proper investigation on damages or claims requests timely to ensure closure of complaints. 
Monitor customer service metrics and provide regular reports to management on performance and customer feedback, for e.g Google reviews and ratings. 
Schedule and manage customer service team duty roster to e...
                

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Job Overview

Job Type: Full-time

Location: Kuala Lumpur, Malaysia

Posted: February 26, 2026

Deadline: April 07, 2026