Home / Jobs / Team Lead - Customer Service (Qatari National Only)

Team Lead - Customer Service (Qatari National Only)

malomatia
Full-time qatar, qatar Information and Record Clerks
Posted:
May 29, 2026
Location:
qatar, qatar, Qatar

Job Description

Description

This position is open to Qatari Nationals Only

Job Objective

To lead and manage a team of CSRs allocated for the project. Ensure the team is read and prepared to handle customer calls, emails, Chat etc. and deliver expected quality of service.

Job Roles and Responsibilities

  • Manage the team members in all aspects of the service delivery
  • Ensure project updates are share with the team on timely manner
  • Ensure Staff is meeting company policy and procedures
  • Ensuring the Project targets and KPIs are met on daily basis.
  • Interact with other teams to ensure smooth working of the project.
  • Couch and counsel team members as and when required.
  • Maintain project updates.
  • Participate in meeting as and when required.
  • Ensure CSRs attends work regularly
  • Provide performance feedback to the team members....

    • Apply for this Job

    Submit your application for the Team Lead - Customer Service (Qatari National Only) position at malomatia.

    Apply Now Save for Later

    Job Overview

    Job Type: Full-time
    Location: qatar, Qatar
    Posted: May 29, 2026
    Deadline: July 08, 2026