Team Lead - Customer Success Management

Description:

Role Overview:

This role is accountable for end‑to‑end B2B partner onboarding through BAU, ongoing account management, and full ownership of complex projects and programs through closure. The position operates in a global, matrixed environment and requires strong leadership, stakeholder management, and execution capabilities within the payments, forex, or international money transfer ecosystem.

How you will create impact:

Responsibilities:

1. End‑to‑End Partner Onboarding to BAU

• Own and drive end‑to‑end onboarding of B2B partners, from initiation and due diligence through go‑live and stabilization into BAU operations.
• Coordinate onboarding activities across technology, operations, compliance, legal, finance, and risk teams to ensure timely and compliant delivery.
• Ensure onboarding aligns with commercial agreements, regulato...