Team Lead, Customer Success Manager

Overview

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. Clio is an innovative, culture-focused Canadian based SaaS solution seeking to make a key hire within our Customer Success department – Team Lead of Customer Success Management. Reporting to the Director of Customer Success Management, this role provides leadership, mentorship, and assistance to our global Customer Success Managers, retaining a portfolio of Mid‑Market customers, driving product adoption, and growing revenue across a customer’s lifetime.

Key Qualities and Qualifications

• Contagious passion for Customer Success; proven track record managing SMB and enterprise portfolios in a SaaS environment and experience in startup and hyper‑growth environments.
• Strong performance management; ability to coach and develop team members with empathy and curiosit...